We have developed this area of business training following discussions with clients about the issues which are most relevant to their management teams and the skills which need to be addressed to improve management effectiveness.
The result is a range of courses designed to fill important skill gaps within your management team and tackle those issues which are all too frequent problems within a business.
Workshops will be delivered after a brief consultation process to ensure that all your required topics are covered.
Examples of course content includes:
Finance for Non-Financial Managers
Understanding the concepts of accounting, Principles of profit and loss accounts and balance sheets, Cash forecasting, Budgeting and financial planning
Describing the vacancy; Methods of recruiting; Interviewing; Shortlisting; Induction processes
Becoming a Better Communicator
Listening; Writing; Facilitating Meetings; Avoiding jargon; Breaking down barriers; Avoiding overload; Managing confidentiality
Effective Employee Communications
Clarity in Leadership; Actions and words; Managing Up; Face to face communication; Dealing with bad news; Cross cultural communication
The Conflict Conundrum
The world from the other side; Dealing with challenging behaviour; Avoiding aggression
Appraisal System and Delivery
Standards; Skills Mapping; Appraisal models; Delivery methods; Giving feedback
Training and Development
In-house techniques; Coaching and Mentoring; Why evaluate? Managing the cycle of Improvement
One to one meetings; Formal and informal supervision; Reporting; Action planning; Confidentiality; Counselling
Employees; Stakeholders; Clients/customers; Self Assessment Report
Working with Diversity
Putting the legislation in perspective; Responding reasonably to the law; Assessment cycles; Valuing the needs of staff and customers
Corporate Planning; Strategy; Objectives; Key Performance Indicators; Action Planning; Impact Assessment
Working with sub-contractors
Initial evaluation; Generating qualitative data on performance; Refreshing the relationship
Not another Procedure!
The use of procedures; Tracking failure; Conducting an impact assessment of procedures on resources
How to say ‘no’; Managing stress; Overcoming fears
Harmonious sales and production
Understanding roles; meeting client needs; negotiation skills
Please contact us to discuss bespoke workshops or one to one training.